Wellness Pulse Blog

Insights on anonymous feedback, organizational wellness, and creating truly anonymous pulse systems

Why NPS Fails at Predicting Customer Purchase Patterns (And What Works Instead)

Supply chain companies like Cisco, Nvidia, and Juniper use NPS to predict customer purchases—but it's inaccurate. NPS is a lagging indicator that compresses real signals. Learn how anonymous operational feedback predicts purchase behavior months in advance, identifying expansion opportunities and churn risk before it's too late.

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Why NPS Fails: The Hidden Bias That's Costing You Real Feedback

NPS is biased and operationally irrelevant. It compresses honest feedback into safe middle scores, gives you numbers instead of insights, and filters out the feedback you actually need. Learn how true anonymity gets you real promoters and detractors—not just polite responses.

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Pricing Showdown: Why Wellness Pulse Beats Traditional EX & CX Platforms

Most EX and CX tools look affordable until you add per‑user fees, implementation costs, and fine print. This guide breaks down how Wellness Pulse’s $30 per team/location model compares to typical competitor pricing so finance, HR, and operations can evaluate options on one clear page.

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5-Star Reviews Are Killing Your Business

The uncomfortable truth about why high ratings don't mean success. Businesses with 4.7-5.0 star ratings are 3x more likely to close within 2 years than those with 4.2-4.5 ratings. Learn how anonymous feedback can save your business.

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