- Wellness Pulse is $30 per month per team/location with no per‑user fees or implementation costs.
- For ~1,000 people, competitors commonly land between $4,000 and $74,000+ per month, versus about $900/month with Wellness Pulse.
- Costs scale with the number of teams or sites you care about—not with how many humans you let participate.
This page is purely about the math: real, public pricing for common EX/CX and feedback tools, side‑by‑side with Wellness Pulse’s $30 per team/location per month model.
All competitor prices below come from their own sites or independent round‑ups as of late 2025, such as Zendesk’s internal help desk/EX comparisons and CX tool reviews ([zendesk.com](https://www.zendesk.com/it/internal-help-desk/employee-experience-software/?utm_source=openai), [cotocus.com](https://www.cotocus.com/blog/top-10-customer-experience-tools-in-2025-features-pros-cons-comparison/?utm_source=openai)). Numbers may change, but the pattern is consistent: most tools charge per user or agent and add fees on top; Wellness Pulse does neither.
Real pricing across common business sizes
To make the math concrete, the table below compares Wellness Pulse with eight common EX/CX and engagement tools (Zendesk, Freshdesk, HubSpot Service Hub, Intercom, SurveyMonkey CX, Zoho Desk, 15Five, and Lattice) across three simple scenarios:
- Small team (20 people) – e.g., a single department, shift team, or store
- Mid‑size business (200 people) – e.g., a mid‑size company, campus, or frontline org
- Large organization (1,000 people) – e.g., a full company, plant network, or multi‑site operation
For per‑user tools we assume every person needs access. For Wellness Pulse we assume roughly 1 team per 20 people, so costs are shown using 1, 10, and 30 teams respectively.
| Platform | Pricing model | Headline price (public) | Small team (20 people) |
Mid‑size org (200 people) |
Large org (1,000 people) |
|---|---|---|---|---|---|
| Wellness Pulse You | Per team / location / month | $30 per team/location per month | 1 team → $30 / month | 10 teams → $300 / month | 30 teams → $900 / month Save 97% |
| Zendesk | Per agent / month | From $29 / agent / month ([zendesk.com](https://www.zendesk.com/it/internal-help-desk/employee-experience-software/?utm_source=openai)) | 20 agents → ~$580 / month | 200 agents → ~$5,800 / month | 1,000 agents → ~$29,000 / month |
| Freshdesk | Per agent / month | From $15 / agent / month ([cotocus.com](https://www.cotocus.com/blog/top-10-customer-experience-tools-in-2025-features-pros-cons-comparison/?utm_source=openai)) | 20 agents → ~$300 / month | 200 agents → ~$3,000 / month | 1,000 agents → ~$15,000 / month |
| HubSpot Service Hub | Per user / month | From $50 / user / month ([cotocus.com](https://www.cotocus.com/blog/top-10-customer-experience-tools-in-2025-features-pros-cons-comparison/?utm_source=openai)) | 20 users → ~$1,000 / month | 200 users → ~$10,000 / month | 1,000 users → ~$50,000 / month |
| Intercom | Per user / month | From $74 / user / month ([cotocus.com](https://www.cotocus.com/blog/top-10-customer-experience-tools-in-2025-features-pros-cons-comparison/?utm_source=openai)) | 20 users → ~$1,480 / month | 200 users → ~$14,800 / month | 1,000 users → ~$74,000 / month |
| SurveyMonkey CX | Per user / month | From $25 / user / month ([cotocus.com](https://www.cotocus.com/blog/top-10-customer-experience-tools-in-2025-features-pros-cons-comparison/?utm_source=openai)) | 20 users → ~$500 / month | 200 users → ~$5,000 / month | 1,000 users → ~$25,000 / month |
| Zoho Desk | Per user / month | From $20 / user / month ([zendesk.com](https://www.zendesk.com/it/internal-help-desk/employee-experience-software/?utm_source=openai)) | 20 users → ~$400 / month | 200 users → ~$4,000 / month | 1,000 users → ~$20,000 / month |
| 15Five | Per user / month | $4 / user / month, billed annually ([zendesk.com](https://www.zendesk.com/it/internal-help-desk/employee-experience-software/?utm_source=openai)) | 20 users → ~$80 / month | 200 users → ~$800 / month | 1,000 users → ~$4,000 / month |
| Lattice | Per person / month | $11 / person / month ([zendesk.com](https://www.zendesk.com/it/internal-help-desk/employee-experience-software/?utm_source=openai)) | 20 people → ~$220 / month | 200 people → ~$2,200 / month | 1,000 people → ~$11,000 / month |
What $30 per team/location actually buys you
Pricing by team/location is easier to reason about because it maps directly to where work and risk live: a shift team, a store, a plant, a call center pod, a campus building, or any other discrete unit.
In each case, you’re deciding which teams/locations matter—not which individual humans you can afford to give a license to.
Where traditional pricing breaks for frontline & clinical settings
Per‑user pricing was designed for office‑centric software. It works for email and project tools; it breaks down when your value depends on high participation from frontline, hourly, or distributed staff.
1. Per‑user pricing punishes broad rollouts
When each person costs extra, you end up playing favorites:
- Only managers or "key staff" get seats
- Some shifts or sites are left out to keep costs down
- Budget spikes as soon as you try to include everyone
With Wellness Pulse, you can say "every nurse on this unit, every aide on this floor, every associate in this store" without reopening the budget conversation.
2. Implementation fees slow everything down
Five‑figure implementation fees create two kinds of friction:
- Internal friction: you need capital approval just to test a hypothesis
- Emotional friction: sponsors are locked into a tool they may not love because they've already paid so much
Wellness Pulse is browser‑based and ships with EX/CX templates tuned for hospitals and other complex orgs, so you can go from "let's try this on one unit" to live pulses in days—not quarters.
3. Hidden costs make ROI conversations harder than they need to be
Common hidden or fuzzy costs include:
- Extra charges for SSO or HRIS/EMR integrations
- Per‑report or per‑export fees for analytics
- Mandatory "success" packages that inflate TCO
Because Wellness Pulse pricing is flat and simple, it's much easier to pair with the ROI stories you already care about—like reduced turnover, burnout prevention, and fewer costly mistakes in any high‑stakes environment.
Try the $30-per-team experiment
Pick one unit, store, or location and run anonymous pulses for less than the cost of coffee for the team. If it works, you can add more teams without renegotiating licenses or paying another implementation fee.
Questions to ask every vendor (including us)
Whether you use Wellness Pulse or not, here are the pricing questions we recommend putting in front of any EX/CX vendor:
- How do you price? Is it per user, per response, per site, or something else?
- Are there implementation or professional services fees? If so, what exactly do they cover?
- Do you charge extra for SSO, integrations, or exports?
- Are there response or usage caps at our tier?
- What’s the minimum contract length? What happens if we want to leave early?
- Can we start with a single unit/site and expand if it works?
Our goal with Wellness Pulse is that your stakeholders can answer those questions in one slide: $30 per team/location, no per‑user fees, no implementation tax, monthly or simple annual terms.
When Wellness Pulse pricing is the right fit
Our model tends to be a strong match if you:
- Care about high participation from frontline or clinical staff, not just a small group of “seats”
- Need a tool that can start small (one unit/site) and expand if it works
- Want predictable costs that don’t explode as you add people
- Want to pair wellness/experience data with ROI stories like insurance savings or malpractice risk reduction ([source](https://wellpulse.org/blog.html))
If that sounds like your world, Wellness Pulse pricing is designed so the hardest part isn’t getting budget approval—it’s deciding which team or location you want to start with first.
Disclaimer: All competitor pricing and model details are based on publicly available information and third‑party round‑ups as of late 2025. Numbers and packaging may change over time. If you see anything that’s out of date or incomplete, please email support@wellpulse.org so we can update it.