Step 1 · Turn on follow-ups
Set follow-up redirects in seconds
Decide whether to show custom follow-ups, pick the score thresholds,
and paste the links your respondents should see.
Step 2 · Choose score cutoffs
Score thresholds
Redirects rely on the wellness score (1-10). The low score redirect fires when
the result is below your chosen number; the high score redirect triggers at or
above its value.
Recommended starting points: use 5 for the low score and 7 for the high score.
Scores 1-4 signal people who may need support, while 7-10 captures satisfied respondents ready
to share praise.
Step 3A · Support low scores
Low score follow-up
Invite people who are struggling to share more details or reach resources that can help.
Tailor the message to sound like your organization.
Link to feedback forms, resource pages, or intake scheduling
Ideas:
- Feedback form for your customer care team
- Mental health resources or helpline directory
- Scheduling link for a follow-up call
- Enrollment form for wellness programs
Step 3B · Celebrate high scores
High score follow-up
Happy respondents are more likely to advocate for you. Point them straight to the place
where their voice matters most.
Link to Google reviews, testimonials, or social posts
Ideas:
- Google Business or Yelp review page
- Social media testimonial prompt
- Success story submission form
- Shareable post template or referral link